Shipping Policy for Live Discus Consignment

We offer free delivery charges for all Discus food items if ordered along with the Discus fish purchase orders. (Regular courier charges for Discus food products will be Rs. 100 all over India. Courier facility is not available to Jammu and Kashmir, Andaman, Daman & Diu and Lakshadweep islands where we do not supply). Please be noted that only food items can be door delivered by courier partner service and not fishes. Fishes, if ordered shall be collected from the respective parcel office connected through our Logistic service (operated by bus or van) nearest to your city or place. We do arrange Dunzo, Wefast or Swiggy pick-up from Logistics Sector to your home location with added costs, provided such delivery services are available in your city. Shipment by train or flight shall be collected at your nearest terminal.

Shipping Terms

We are expertise in packing and shipment for years with zero mortality rate. Aqua Discus shipment is packed to last 72+ hours before opening if it remains sealed. We use both Carton and Thermocol boxes for the shipment based on the orders from your end. When you receive your box from our end, avoid keeping it from direct sunlight. Request you to record a video clip during unboxing fishes if something goes bad DOA(Death On Arrival) and send the clip back to us to claim 100% refund or replacement for the same. (It is to be noted that we have achieved 0% mortality rate in outstation shipments counting to 500+ for the last 4 years).

We process our Logistics by bus, train and flight based on the destination of the customers’ location and their preference. Discus shipments will be sent collectively on a scheduled day by clubbing other client orders to keep the shipment charges minimum. We expect the same co-operation from our clients. There will be additional charges on the shipment upon any special request from the customers.

Shipping Fees

States Shipping Cost by Bus and Train(in Rupees)
Tamil Nadu 350
Pondicherry 350
Karnataka 350
Kerala 350
Gujarat 800
Andhra Pradesh 800
Maharashtra 1000

Shipping cost by flight depends upon the customer’s request and the place of destination from Coimbatore terminus. If your location is not available in the above list, please get it touch with us to verify feasibility of supplying Discus fishes to your location. We process offline orders to such destination locations in case if the shipment can be arranged through other means of transport.

Order Confirmation and Tracking

Once your order is confirmed with us, you will get a callback support assistance from our side to get yourself prepared for Discus Keeping before you receive the Aqua Discus shipment. You will be informed upfront about the parcel status, mode of transport and other details once your order is prepared for shipping by our Logistics team. For transportation by bus, you will receive an automated message from our Logistics sector to the billed mobile number that contains pick up address and other contact details. For train and flight mode of shipments, it will be the responsibility of the clients, to track the shipment details in appropriate websites provided with the invoice bill number for easier operation. Please get in touch with us for any assistance in this regard post shipment. We will be caring you until the shipment reaches you safely and post the shipment as well.

Terms and Conditions

Please be noted that orders once cleared with payment from clients cannot be modified or cancelled. In the event of orders with wrong/incorrect location, please speak to our Customer Care support. Charges of 5% from the billed amount from the payment gateway will be deducted, and refunded back on such orders upon request. Refund process will take 4 to 5 business working days from the date of refund initiated.

Please call our Customer Care support if you have any queries related to Discus shipment to your location before proceeding to payment. We process offline orders to such destination locations in case if the shipment can be arranged through other means of transport.

For the fishes and products purchased at our Outlets, it will be authoritative decision taken by our Outlet owner at the respective location with the Customer. The prices mentioned in the website are for Online orders only and it may vary slightly with our Outlets due to the charges involved in transit.

Shipping Policy for Online orders through Website

Shipment processing time

All online orders will be processed and dispatched within 2-3 business days. Most orders are shipped on the same business day if the order is placed before 12 PM. Orders are not shipped or delivered on Sundays or holidays. Orders will be delivered within 2-7 business days. For rural areas, the delivery may take more time.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation SMS over text message/Whatsapp to your registered mobile number or by e-mail once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages & Warranty Claim

If you have received your order in damaged state, please contact our team within 24 hours and share a video of the damaged goods for replacement. For filters and heaters, warranty claim is applicable as mentioned in the respective product pages.

Please save all packaging materials and damaged goods before filing a claim.

 

Product categories
Aqua Discus Outlet

Chennai

Chennai
Discus.Tank
Mr. Adhavan RT
Address: Balaji Nagar, New Perungalathur, Chennai – 600061, Tamil Nadu
Call us at +91 82201 77224

Bangalore Electronic City

Bangalore Electronic City
Icey Discus
Mr. Ram Manohar
Address: Electronic City,
Bangalore – 560100,
Karnataka
Call us at +91 89718 79979

Bangalore Mahadevapura

Bangalore Mahadevapura
Discus Home
Mr. Sathyanarayanan
Address: Mahadevapura,
Bangalore – 560048,
Karnataka
Call us at +91 8073313976

Salem

Salem
Cloning Aqua Pets
Mr. Sathish
Address: ATC Nagar Road, Salem – 636008,
Tamil Nadu
Call us at +91 98943 61100

Pondicherry

Pondicherry
Neishi Aquarium
Mr. Suresh
Address: D-292, point care street (Near SBI), Mudaliarpet, Puducherry – 605004
Call us at +91 99407 39339

To be our Business Partner

To be our Business Partner
To own our Franchise in your city or state, please reach us at +91 97915 42533
Aqua Discus India
Address: Police Quarters Rd, Ganapathy, Raja Nagar,
Bharathi Nagar, Coimbatore, Tamil Nadu 641006

Contact Us

Call us at +91 97915 42533

Business Hours

Monday to Saturday – 10am to 6pm
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